Get in Touch With Us
This page explains how to contact the Top Sportsbook Promos editorial team at althookupguide.com, what we can help with, and where your question is better sent elsewhere. You must be 21 or older (or the legal betting age in your state, if higher) to use the sportsbook information on this site.
Who You Are Contacting
Top Sportsbook Promos is an independent comparison and information site about sportsbook promotions and betting offers for US readers. We are not a sportsbook. We do not hold customer accounts, take bets, process deposits or handle withdrawals. That matters for deciding where to send your message.
What We Can Help With
- Corrections: If a bonus amount, rollover figure, expiration window or eligibility rule on our pages looks out of date, tell us which page and which detail. Promotions change often, and we review reports against the operator's own published terms.
- Questions about our reviews: If you want to know how we compare offers such as deposit matches, free bets or first-bet protection, or why an option is ranked where it is, ask. Our ratings are editorial, not customer-review scores, and commission does not buy position.
- Feedback and topic ideas: Tell us what you struggled to find, from claiming a promo code to understanding bonus bets versus cashable funds.
- Business and editorial enquiries: Introduce your organization and explain what you have in mind. Any commercial relationship is kept separate from how we rank offers.
- Accessibility or site problems: If a page will not load properly on your phone or is hard to read, let us know the page and your device.
What We Cannot Help With
Please do not send us account-specific requests. We cannot see or change anything on a sportsbook account, so we cannot fix a missing bonus, release a withdrawal, reverse a bet or reopen a closed account. For those issues, use the support channel inside the sportsbook's own app or website, and keep records such as screenshots, bet slips and dates.
If you have a dispute, check which regulator oversees the operator. Licensed operators in a US state answer to that state's gaming authority. Some offshore-facing sites are not covered by US state player protections, so complaint routes may be limited and there is an added risk that a payout may not be honored. We cannot give legal, tax or financial advice. For those points, consult a qualified professional.
How to Write a Message That Gets a Useful Answer
- State the topic in your first line, such as correction, question or feedback.
- Name the page and the specific offer or figure involved.
- Say what you saw on the operator's site, including the date you checked it.
- Include your state if your question is about eligibility, since availability and rules vary by state.
- Leave out passwords, full card numbers and identity documents. We never need them.
What Happens After You Write
A member of our editorial team reads each message. We do not promise a fixed reply time, and we may not be able to respond to every general comment, but corrections are prioritized. When we confirm an error, we update the page and change its checked date.
Where to Find Us
Use the contact method shown in the site header or footer at althookupguide.com. We do not publish other addresses, and we will never ask you to deposit money or share account credentials. If someone claiming to be from Top Sportsbook Promos does, do not respond.
If Betting Is Causing You Problems
Betting always carries the risk of losing money, and no promotion changes that. Only wager what you can afford to lose, and never bet to recover losses or escape stress. If gambling is affecting you or someone close to you, call the National Problem Gambling Helpline at 1-800-GAMBLER. It is free and confidential. Texas readers can also look for support through the Texas Health and Human Services problem gambling resources or the Texas Council on Problem and Compulsive Gambling. Most licensed operators also offer deposit limits, time-outs and self-exclusion in their account settings.
Keep Reading
Before you write, you may find your answer in our other guides. One example is our page on trusted non GamStop casinos, which is aimed at a different market from our US sportsbook coverage, so check that it fits your situation. Sportsbook offers change often, so always read the operator's current terms before claiming anything.